We are looking to recruit a Customer Technical Administrator. Here at Whitworths, we are passionate about bringing people the very best nature has to offer.
Our Technical Team ensure the safety and quality of our products, including improving existing products and launching new ones; working with operational teams to develop good practices and procedures; and developing good relationships with internal and external customers.
Your role in our Technical Team, will be in the form of general administration duties, along with some key tasks, such as:
- Complete all daily, weekly, monthly technical function KPI reporting.
- Administer the customer complaints process, ensuring everything is logged, we are responding accordingly and report out to customers and to our business.
- Help us to coordinate customer or internal benchmarking projects.
- Work with the Customer Technical team, to ensure samples are prepared and sent out
- Coordinate our Taste Panel and the completion of any administration around this.
This role is a great introductory role, enabling you to work in the heart of our technical services team, and to show your amazing admin skills.
What are the key ingredients needed for the role?
Great attention to detail, IT literate; ability to work at pace and of course, interest in what you are doing. Good written and verbal communication skills are essential as you will be communicating with lots of different departments, our internal and external customers, and sometimes retailers. You will need to be able to prioritise skills and be comfortable working both individually and part of a team.
Job details:
- Full-time – 36.25 hours Monday - Friday