What are the main responsibilities of the job role?
Manage the end-to-end technical
relationship for key retail and branded customers, ensuring Whitworths is seen
as the supplier of choice. Lead customer technical agendas, delivering
Technical JBP plans and ensuring all requirements, codes of practice and
standards are consistently met.
Act as the first point of contact for technical
queries, issues and complaints, resolving them quickly and professionally.
Maintain full compliance across food safety, legality, quality systems, IFS
controls and customer platforms. Oversee supplier approval, raw material and
finished goods specifications, and 3rd-party packer management.
Partner
cross-functionally with Commercial, NPD, Supply Chain and Responsible Sourcing
to support safe, compliant product development.
Drive continuous improvement
through strong KPI management, data analysis and proactive problem solving.
Host customer visits and audits, representing Whitworths with confidence and
credibility.
What are the key ingredients needed for the role?
- Strong technical experience within FMCG or food manufacturing, ideally managing retail customer accounts.
- A solid understanding of food safety, legality, BRC standards and customer Codes of Practice.
- Proven ability to manage technical queries, complaints and supplier compliance with accuracy and pace.
- Experience handling specifications and customer technical systems.
- Excellent stakeholder management skills, confident communication and a solutions-focused mindset.
- Ability to analyse data and use insights to drive improvements with strong organisation and attention to detail.
- Leadership capability to motivate and guide technical teams.
- A collaborative, accountable, team-centred approach aligned to our values — Solutions. Teamwork. Accountability. Respect.